Question 1

What ages do you serve?

Accepted Answer

We care for children from 6 weeks through 12 years across seven programs, including after school and summer camp.

Question 2

What are your hours?

Accepted Answer

We are open Monday through Friday, 6:30 AM to 6:30 PM, year-round except for eight holidays and two staff development days.

Question 3

Are you licensed and accredited?

Accepted Answer

Yes. We hold Oregon Childcare License #CC-448120 and are NAEYC accredited, with a 5-star state quality rating.

Question 4

What are your teacher-to-child ratios?

Accepted Answer

1:3 for infants, 1:4 toddlers, 1:5 twos, 1:8 preschool, 1:9 Pre-K, and 1:10-12 for school age — all better than state minimums.

Question 5

How do I enroll?

Accepted Answer

Schedule a tour, complete the enrollment packet, meet your child's teacher, attend a short assessment visit, and join us for Welcome Day.

Question 6

Is there a waitlist?

Accepted Answer

Infant and toddler rooms typically carry a 3–6 month waitlist. Preschool and Pre-K usually have openings for fall.

Question 7

What is the enrollment fee?

Accepted Answer

A one-time $150 registration fee per family plus a $250 supply fee per child, billed annually in August.

Question 8

Do you offer sibling discounts?

Accepted Answer

Yes — 10% off the lower tuition for a second child and 15% for a third enrolled at the same time.

Question 9

Do you accept subsidies or financial assistance?

Accepted Answer

We accept ERDC state subsidy, employer childcare benefits, and offer need-based Haven Scholarships each spring.

Question 10

What is included in tuition?

Accepted Answer

Breakfast, lunch, two snacks, diapers and wipes, all curriculum materials, Spanish, music, and studio specialists.

Question 11

Do you provide meals?

Accepted Answer

Yes. All meals are scratch-cooked in our nut-free kitchen on a six-week rotating menu reviewed by a pediatric dietitian.

Question 12

How do you handle food allergies?

Accepted Answer

Our kitchen is nut-free, and every allergy has a written care plan posted in the classroom and kitchen with color-coded plates.

Question 13

What is your sick child policy?

Accepted Answer

Children stay home with a fever over 100.4°F, vomiting, diarrhea, or an undiagnosed rash, and may return 24 hours symptom-free without medication.

Question 14

Can I visit during the day?

Accepted Answer

Absolutely. Enrolled families have open-door access any time we are open.

Question 15

How do you communicate with parents?

Accepted Answer

Through the parent portal: daily reports, photos, messaging, attendance, billing, and learning updates in real time.

Question 16

What is your discipline philosophy?

Accepted Answer

We use Conscious Discipline: connection first, clear limits, and coaching children through repair rather than punishment.

Question 17

How do you support potty learning?

Accepted Answer

We follow your child's readiness cues and your approach at home, with no rewards, shaming, or deadlines.

Question 18

What is your nap policy?

Accepted Answer

Children rest on cots from 12:30 to 2:30. Non-sleepers read or do quiet activities after 45 minutes.

Question 19

Do children go outside every day?

Accepted Answer

Yes, at least two hours daily unless the temperature or air quality index makes it unsafe.

Question 20

What security measures are in place?

Accepted Answer

Keypad entry with parent-specific codes, 48 cameras, visitor badging, and authorized-pickup verification for every child.

Question 21

How do you screen your teachers?

Accepted Answer

FBI fingerprinting, state registry checks, driving records, and reference verification, repeated every two years.

Question 22

Do you support children with special needs?

Accepted Answer

Yes. We partner with early intervention teams and welcome IFSP and IEP therapists into the classroom.

Question 23

What if my child has separation anxiety?

Accepted Answer

We offer phased starts, comfort items, and photo check-ins until your child settles — usually within two weeks.

Question 24

Do you close for holidays?

Accepted Answer

We close for eight federal holidays and two staff development days, published each December for the year ahead.

Question 25

What is your withdrawal policy?

Accepted Answer

We ask for 30 days written notice; your deposit is applied to the final month.

Question 26

Can I switch from full-time to part-time?

Accepted Answer

Yes, subject to availability in your child's room. Schedule changes take effect on the first of the following month.

Question 27

Do you offer drop-in care?

Accepted Answer

Occasional drop-in days are available for enrolled families at $85 per day when ratios allow.

Twenty-seven honest answers

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Common questions from Haven families